FAQ
FAQs
A full refund will be offered for all programs cancelled by the Town of Knightdale.
For athletic programs refund requests received prior to the ordering of team uniforms will be honored with a full refund. For all other Town registered programs refund requests received at least seven days prior to the program start date will be honored with a full refund. Program registrations are non-transferable. In the event of injury or other hardship, the department will evaluate a refund on a case by case basis.
Facility reservations cancelled at least two weeks prior to the rental are entitled to a full refund. Facility reservations cancelled less than two weeks before the rental are entitled to a refund, minus the deposit. Picnic shelter and field rentals are subject to a full refund if inclement weather prohibits use. Recreation Center rentals are not subject to a refund due to inclement weather, unless it results in the closing of the facility.
Municipal tax revenue is paid to the Town of Knightdale by residents living inside the corporate limits of the Town. Those living outside the corporate limits do not pay Town taxes and therefore are charged a higher rate for participation. Participants must live inside the corporate limits of the Town of Knightdale at the time of registration to receive the Resident rate
Click the link below for information regarding the Town of Knightdale's corporate town limits versus the extra-territorial jurisdiction (ETJ). In the link below, Knightdale’s jurisdiction is illustrated in blue (Corporate Limits) and gray (Extra-Territorial Jurisdiction - ETJ). The remaining area outlined of these colors may be part of the 27545 ZIP Code – yet not within the Town’s jurisdiction. While it is often assumed that properties with addresses that end with Knightdale, NC 27545, are located within Knightdale’s jurisdiction - that is not always the case.
Knightdale Parks, Recreation & Cultural Programs has established this policy to outline the process for addressing violations of the Code of Conduct, program rules, and facility regulations, including the suspension of patrons and participants when necessary.
Knightdale Parks, Recreation & Cultural Programs is committed to providing a safe, welcoming, and positive environment for all patrons, participants, visitors, and staff. All individuals using Town parks, facilities, programs, and services are expected to comply with the Code of Conduct and all applicable program and facility rules. When a patron or participant is unwilling or unable to meet these expectations, staff may implement disciplinary measures in accordance with this policy.
To ensure consistent, fair, and equitable enforcement, Knightdale Parks, Recreation & Cultural Programs categorize violations based on the nature and severity of the offense. Disciplinary actions may include verbal warnings, removal from a program or facility, suspension, expulsion, or trespass from Town property. The level of discipline imposed will be determined based on the severity of the violation, the frequency of repeated offenses, and any threat posed to the safety, welfare, or enjoyment of others. Participants and patrons who are removed from a program or facility, suspended, or expelled for violations of the Code of Conduct, program rules, or facility regulations are not eligible for refunds, credits, or prorated reimbursements.
Violations include, but are not limited to:
- Violating Town laws or ordinances.
- Ignoring facility or program rules or staff instructions.
- Misuse, destruction, theft, or damage of Town or personal property.
- Vandalism, littering, or harassment.
- Use of inappropriate language, being under the influence, or soliciting money.
- Gang activity, threatening language, or unsafe behavior.
- Bullying
- Patrons and participants must comply with all applicable site-specific and program-specific rules and regulations.
